Frequently Asked Questions
Everything you need to know about shopping with 5ktoys.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your process.
Do you ship internationally?
Yes, 5ktoys ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my package?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your delivery progress in real-time.